Privacy Policy

This Privacy Policy ("Policy") describes how Cochin Steel Oman ("we", "us", or "our") collects, protects, and uses the personally identifiable information ("Personal Information") you may provide on the cochinsteeloman.com website ("Website") and any of its related industrial services (collectively, "Services").

By accessing and using this Website, you acknowledge that you have read and agree to be bound by the terms of this Policy.

1. Automatic Collection of Information

Our top priority is customer data security. We operate under a "minimal logs" policy. When you visit cochinsteeloman.com, our servers automatically record information that your browser sends. This data may include:

  • Your device's IP address and location (to provide localized services in Oman).
  • Browser type and version.
  • Operating system.
  • The pages you visit within our Website and the time spent on those pages.

This information is used strictly to identify potential cases of abuse and establish statistical data regarding website traffic to improve our user experience.

2. Collection of Personal Information

You can browse our website without revealing your identity. However, to access specific services—such as requesting a quotation for storage tanks or contacting our Muscat fabrication facility—you may be asked to provide:

  • Contact Information: Name, email address, phone number, and physical address.
  • Project Details: Any materials or specifications you willingly submit via our inquiry forms.

3. Use and Processing of Collected Information

Any information we collect from you is used to:

  • Provide requested quotations for industrial fabrication.
  • Improve our Website and user experience.
  • Operate and maintain our digital Services.
  • Comply with legal obligations within the Sultanate of Oman.

We process your Personal Information based on your consent, the necessity to perform a contract (such as a sales agreement), or to comply with statutory requirements.

4. Disclosure of Information

We do not sell your data to third parties. To complete your requests, we may share information with:

  • Trusted Affiliates: Such as our parent company, Cochin Steel LLC, to ensure engineering accuracy.
  • Service Providers: Trusted partners who assist in operating our website or conducting our business, provided they agree to keep this information confidential.
  • Legal Authorities: We will disclose information if required by Omani law or to protect our legal rights.

5. Data Retention & Security

We retain Personal Information only for the period necessary to fulfill the purposes outlined in this Policy, unless a longer period is required by Omani trade laws.

We secure your information in a controlled, secure environment, protected from unauthorized access. While we employ high-level administrative and technical safeguards, please note that no data transmission over the internet can be guaranteed 100% secure.

6. Your Rights as a User

As a user, you have the right to:

  • Access and Update: Request a copy of the data we hold about you or ask for corrections.
  • Withdraw Consent: Opt-out of any marketing or data processing activities you previously agreed to.
  • Erasure: Request that we delete your personal data from our active records.

7. Privacy of Children

We do not knowingly collect information from children under the age of 18. Our services are strictly business-to-business (B2B) and industrial in nature.

8. Cookies and Tracking

Our Website uses "cookies" to help personalize your online experience. You have the ability to accept or decline cookies through your browser settings. Declining cookies may limit your ability to use certain interactive features of our Website.

9. Links to Other Resources

Our Website may contain links to industrial partners or resources not owned by us (e.g., international engineering standards). We are not responsible for the privacy practices of such external sites.

10. Changes and Amendments

We reserve the right to modify this Policy at our discretion. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the Website after changes signifies your acceptance of the new terms.

11. Contacting Us

If you have any questions regarding this Privacy Policy or how we handle your data at our Muscat office, please contact us via:

  • Website: www.cochinsteeloman.com/contact
  • Email: sales@cochinsteeloman.com
  • Phone: +968 9951 1615
  • Address: Airport Heights, Muscat, Sultanate of Oman (P.O. Box 3818, PC 111)

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